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Refund Policy

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All Sales Are Final

Due to the nature of our products, we do not accept returns, exchanges, or offer refunds once an order has been placed and processed. All sales are strictly final.

Order Review & Descriptions

We take great care to provide clear descriptions, photos, and accurate information for every item in our shop. Please review product listings, measurements, and specifications carefully before completing your purchase.

If you have any questions about an item before buying, please reach out to us at sarah@heartrivervintage.com—we are always happy to answer questions prior to checkout!

Damaged or Broken Items

We take extra care in packaging every order safely for shipment. However, in the rare event that your item arrives damaged or broken during transit:

  1. Contact Us: Email sarah@heartrivervintage.com within 48 hours of delivery.

  2. Provide Details: Include your order number and clear photos of:

    • The damaged item(s)

    • The shipping box and outer packaging

    • The shipping label

  3. Resolution: We will work with you to file a claim with the carrier or review options for a replacement/resolution on a case-by-case basis.

Claims made without photo documentation of both the item and packaging cannot be processed.

Cancellations

Once an order is submitted, it immediately enters our processing workflow and cannot be canceled or modified.

Contact Us

If you have any questions regarding our Refund and Return Policy, please reach out to us at:

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